Company Name: Mahindra Satyam BPO
Industry: BPO/ITES
Functional Area: ITES, BPO, KPO, LPO, Customer
Service, Operations
Role: Associate/ Senior Associate -(Technical)
Job Description
·
Answer calls and
assess customer's technical support needs
·
Provide 1st
level technical support for basic operations using documented procedures and
available tools
·
Resolve customer
issues, or escalate when necessary
·
Follow-up on
issues and inform customer about the status
·
Log issues and
all customer contacts into the customer database, translate end-user
·
business needs
into working solutions and provide technical resolutions
·
Provide system
administration or product support
·
Support other team
members on difficult calls
·
Participate in
process improvement initiatives
Education:
Any UG (including
BE/BTech) or Any PG
Candidate Experience Required: Freshers 0-4 Years
Location:
Hyderabad /
Secunderabad, AP,
India.
Salary:
Best
in Market
Company Profile:
Leveraging the Satyam heritage of
technology and consulting excellence, Satyam BPO has developed one of the
widest suites of BPO service offerings. We offer the complete spectrum of
Outsourcing consulting, solutions and services to multiple industry
verticals.
Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.
Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
Our value-enhancing solutions and services are designed to not just cut costs, but drive measurable business value into the enterprise. We have the capability to sit across the table with our clients and define the Outsourcing strategy for them: Which operational services to Outsource; which to retain, competencies to secure, so on and so forth.
Satyam BPO has proven full-service expertise for multiple industries including Insurance & Healthcare, Pharma, Banking & Finance, Manufacturing & Automobile, Media & Telecom, Animation and Energy & Power. Among the services we offer are ? Claims Processing, Policy Issuance and Premium Accounting. We also offer front office services like Contact Centers for Customer Service, Product Support and Helpdesk services. Additionally, we offer back office processes in the areas of Accounting, HR and other transaction-intensive activities.
Last Updated Date: September 16, 2012
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